Privacy Policy

Last Updated: 4 June 2026

1. Introduction

This Privacy Policy explains how Elemental Advisory Partners Limited ("we", "us", or "our") collects, uses, stores, and protects personal information when providing our energy, water, and waste brokerage services and when you visit our website. The company is registered in England and Wales with registered office address: 41 Willow Grove, The Squirrels Drey, Horden, Peterlee, Durham, England, SR8 4SA.

2. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Elemental Advisory Partners Limited
41 Willow Grove, The Squirrels Drey
Horden, Peterlee
Durham
England
SR8 4SA

Email: privacy@elementaladvisorypartners.co.uk

Website: www.elementaladvisorypartners.co.uk

3. Information We Collect

We may collect and process the following categories of personal information:

Client and Business Information

Name
Business name
Job title
Business address
Email address
Telephone number
Utility account information
Billing information
Contract information
Direct debit details
Bank account information where required for supplier contracts
Other information necessary to obtain quotations, arrange contracts, or manage supplier relationships

Website Information

Our website is primarily informational.

We do not provide contact forms and do not intentionally collect personal information through our website.

Cookies and Analytics

We do not currently use:

Analytics tools
Advertising technologies
Marketing tracking technologies
Non-essential cookies

Any cookies used by our website hosting provider are limited to those strictly necessary for website operation, security, and performance.

4. How We Use Your Information

We use personal information to:

Arrange and manage energy, water, and waste contracts
Obtain quotations from suppliers
Administer customer accounts
Facilitate direct debit arrangements and contract setup
Communicate regarding services and contracts
Verify customer identity where necessary
Meet legal and regulatory obligations
Prevent fraud and maintain security

We do not use personal information for unsolicited marketing communications.

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal information on one or more of the following lawful bases:

Performance of a Contract

Processing is necessary to provide brokerage services and arrange utility contracts on your behalf.

Legal Obligation

Processing is necessary to comply with applicable legal, regulatory, accounting, and tax obligations.

Legitimate Interests

Processing is necessary for the legitimate operation of our business and the efficient provision of services to our customers.

6. Sharing Personal Information

We may share personal information with:

Energy suppliers
Water suppliers
Waste management providers
Payment processing providers
Banking institutions
Professional advisers, including accountants, auditors, and legal advisers
Government authorities, regulators, or law enforcement agencies where required by law

We do not sell, rent, or trade personal information to third parties.

7. Data Security

We implement appropriate technical and organisational measures designed to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure

Access to personal information is restricted to individuals who require it for legitimate business purposes.

8. Data Retention

We retain personal information only for as long as necessary to:

Deliver our services
Maintain customer records
Comply with legal, regulatory, accounting, and tax obligations
Resolve disputes
Enforce contractual agreements

When personal information is no longer required, it is securely deleted or anonymised.

9. International Transfers

We primarily process and store personal information within the United Kingdom.

Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are implemented in accordance with UK data protection laws.

10. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction of processing
Object to processing
Request transfer of your personal information
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at:

privacy@elementaladvisorypartners.co.uk

11. Complaints

If you are dissatisfied with how we process your personal information, you have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office.

Further information is available from:

Information Commissioner's Office (ICO)

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated "Last Updated" date.

14. Contact Us

Elemental Advisory Partners Limited
41 Willow Grove, The Squirrels Drey
Horden, Peterlee
Durham
England
SR8 4SA

Email: privacy@elementaladvisorypartners.co.uk

Website: www.elementaladvisorypartners.co.uk